Canopus YOU SUCK, OR, Software Sucks Part 9

As you know, I help my fellow videographers by writing exporting tutorials for Vimeo/PS3/XBoX360. These are extremely popular, so I keep doing them. Today, I thought: “why don’t I download the trial of Canopus Edius Neo in order to create a tutorial for this fine editor too?

And so I did. I filled up their long form in order to get access to their trial versions. I had to give up my privacy by filling up my home address (which I later removed because of what is transcribed below). But I did so, in order to serve my readers. And I downloaded and installed it (I told it to not install .NET and DirectX as I am always up to date with such updates through the official channel). I got baffled that it KILLED both my Firefox and Outlook Express while it was installing itself, long before it would ask me if I want to reboot the computer or not. I was in the middle of a 350 MB download when Canopus’ installer brutally killed my Firefox and the download (which was not resumable). But I thought, ok, whatever, I will give it the benefit of the doubt.

So, I used Edius for about 20 minutes, just enough to figure it out and create the tutorial. I even thought it looked cool as it recognized my dual screen setup automatically and arranged itself on it. In fact, I found it so cool-looking, that I even snapped a picture of it.

At some point, I wanted to see if the frame rate of the test.wmv file that I created via Edius was correct, so I load Vegas Platinum 8.0d (while Edius was also loaded). KABOOM. Neither Vegas Platinum or Pro would now load! The error message I would get during load is: “Failed to initialize the common language runtime engine. Please install the .NET Framework (download is available from Windows Update).” and then “Error 0x8013150a (message missing)”.

I have installed a number of things on my XP machine and NOTHING ever broke Vegas. But Edius did! In fact, it has completely messed up my .NET installation! Even after removing Edius from my machine, .NET was broken and Vegas would still not load!

I thought I should just re-install .NET, right? Well, not so fast. I download the .NET 3.5 redistributable, but it fails:
[04/19/08,18:12:39] Microsoft .NET Framework 2.0SP1 x86: [2] Error code 1603 for this component means “Fatal error during installation.”
[04/19/08,18:12:39] Microsoft .NET Framework 2.0SP1 x86: [2] Setup Failed on component Microsoft .NET Framework 2.0SP1 x86
[04/19/08,18:12:39] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 x86 is not installed.

So, I go to download v3.0-SP1 which supposedly includes all previous versions. This time I get:
[04/19/08,18:19:15] Microsoft .NET Framework 2.0a: [2] Error: Installation failed for component Microsoft .NET Framework 2.0a. MSI returned error code 1603
[04/19/08,18:19:19] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0a is not installed.

So, I download 2.0-SP1, as the 2.0a version is NOT available anymore! I have no choice! Again, I get this:
[04/19/08,18:12:35] Microsoft .NET Framework 2.0a: [2] Error: Installation failed for component Microsoft .NET Framework 2.0a. MSI returned error code 1603
[04/19/08,18:23:40] Microsoft .NET Framework 2.0a: [2] Error: Installation failed for component Microsoft .NET Framework 2.0a. MSI returned error code 1603
[04/19/08,18:23:43] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0a is not installed.

Now, this felt gruesome and very depressing. It seems that I have lost my main machine, my video editing PC. I am one step away from getting ready to call the product manager of Edius on Monday and asking him for a new PC (not that I expect such a thing, but it gets the point across). My various official .NET installations were very healthy for years now, but Edius took it all away in a single afternoon.

Thankfully, I come across this tool. It’s a third party, dangerous tool. But I have no alternative, I have to try it, as my last resort. It completely removes .NET and then let’s you re-install one by one .NET 2.0-SP1, 3.0-SP1, and 3.5 without dependency hell. Thankfully it worked, and I got my machine back: Vegas now loads.

I will never, ever, install a Canopus application again on my PC. And if anyone from that company is listening: I want my account removed from your computers. I don’t want to ever get a single spam from you in the future.

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