Shame on you Nokia, Part III

It’s not been a month after Nokia N95’s release and Nokia has already released a new firmware upgrade (at least they recognize the fact that they rushed the damn thing out of the door too early). Here’s an update on what’s fixed based on my upgrade’s experience, 45 minutes after upgrading:

1. I had no memory errors (yet)
2. I had no random resets (yet)
(although it’s early to speak about these problems yet)

What’s NOT fixed:
1. I had VoIP connected 25 minutes straight (better than the 10 minutes average of the previous firmware), BUT, just as I also opened the web browser to browse some (lite) sites, WiFi *again* got disconnected out of the blue, and so VoIP was thrown out of the picture too. SHAME on Nokia for not fixing Wifi still! It gets disconnected SO VERY EASILY from my easy-going Netgear router!
2. Still can’t connect to my Bluetooth headset even if it pairs just fine (that’s an OEM version of a headset, but same model was also ODM’ed by Motorola)
3. Hissing on the headphones when playing music with fewer organs where it becomes audible (e.g. a violin solo). Probably this is a hardware problem — which is a reason why Nokia’s *and* SonyEricsson’s *and* Samsung’s “multimedia phones” are JOKES compared to the Apple iPhone (which I can guarantee you, it won’t have hissing).

Here you are ladies and gentlemen, you get a new super-high-end $750 smartphone, only to get stumble into bugs and problems immediately. So far, this Nokia phone gives me more grief than Linux used to do so back in 1999.

13 Comments »

This is the admin speaking...
Eugenia wrote on May 1st, 2007 at 6:25 AM PST:

>Even with these (minor?) glitches

There is NOTHING minor about not being able to steadily use one of their advertised features: VoIP. I get Nokia smartphones and not Windows Mobile phones BECAUSE of VoIP. That’s the No1 feature for me, because I use more VoIP than I do regular calls (because it’s cheaper for me doing so this way).

>And when was a computer SW not upgraded during it’s life circle?

I don’t see embedded devices as “computers”, even if they are smartphones instead of feature phones. I see them as devices that NEVER crash, and they have VERY FEW bugs. That’s what I expect from embedded devices, and nothing else. And the N95 is an embedded device and so far, it’s full of bugs. Sony Ericsson’s or Samsung’s feature phones don’t give such grief to their users.

>about its browser, is it a real-life one, or one of those for crappy wap pages?

It is the same as in your N73, but with more features and the addition of being able to render WML pages (but the WiFi bug that gets disconnected all the time is really pissing me off while browsing — not just when using VoIP).


stormrider wrote on May 1st, 2007 at 8:51 AM PST:

about its browser, is it a real-life one, or one of those for crappy wap pages?


Henrikki wrote on May 1st, 2007 at 11:18 AM PST:

The hissing can be a device specific. In Finnish forums some report it and some don’t have it (or so they say).

On the subject otherwise: I’m glad they rushed it. Even with these (minor?) glitches it is the most awesome device I have used. And when was a computer SW not upgraded during it’s life circle?

It’s a 750 device, but I wouldn’t give it back for a 1000 if it ment I had to settle for something else.

@ Stormrider:

It has the new Browser for S60. It is real-life one, but can handle wap-pages as well.


This is the admin speaking...
Eugenia wrote on May 2nd, 2007 at 6:23 AM PST:

>Look what difficulties SE has had with the P990i

I know of these problems. And I know that smartphones are more complex. I mean, I even blogged about this months ago.

But this does not mean that I will sit down and take it in the ass *every fucking single time* that Nokia and others decide to ship instead of sitting down the debug the damn thing first.

The N95 is a $750 phone. It better be PERFECT. Or they deserve the bad publicity. Besides, these are bugs that are VERY EASY to catch.


Henrikki wrote on May 2nd, 2007 at 12:46 PM PST:

I disagree with you on embedded devices. S60 is a different beast to a Sony feature phone. Look what difficulties SE has had with the P990i or whatever was the number of the most resent P-series- And don’t get me started with Samsungs..they are just pretty toys..:)

I think with N95’s feature set it is a bit unfair to compare it with a simple phone used for talking.

Nokia has the best VoIP by far. I’ll bet they get things sorted out with the N95 as well


Henrikki wrote on May 3rd, 2007 at 7:32 AM PST:

Of course it’s just right to warn that there are bugs. I still would hesitate to slam a device which is going to grow and get better over it’s whole life span.

The features are going to get better and Nokia is going to offer more features in form of FW uppgrades and SW in the future. No feature phone can match that.

A simple, slight, adjustment in the perspective would do a world of good in this matter too. Everything isn’t perfect, but if we going to get these things better, we have to take risks.

I think it’s good that somebody is trying. Don’t forget that Nokia is quite aggressive in developing these features and services. In many things they think of the consumer first and operators second. Case in point: VoIP.


This is the admin speaking...
Eugenia wrote on May 3rd, 2007 at 7:50 AM PST:

> I still would hesitate to slam a device which is going to grow and get better over it’s whole life span.

WHAT?!!? You got to be bloody kidding me! So, you are ok to have a $750 device shit on you just because “it will possibly get better in the future”. Man, sorry to say this, but I think you are either naive, or just plain stupid.

Stand up and behave like a consumer who respects himself. Nokia should have NOT released this phone when they did.

95% of the users NEVER upgrade their firmware. For these users the bugs will always remain!


Henrikki wrote on May 3rd, 2007 at 8:30 AM PST:

First of all..I haven’t had your problems. For me it delivers and much better than anything else before. For me the important things were: HDSPA, the new S60 Browser, screen, the camera and VIDEO. The best surprise so far: how intuitive it is to change the orientation of the screen with the dual action slider.

Two, to contradict a point you made: If a person doesn’t know he/she can’t upgrade the FW, they propably are not using the more sophisticated features of the phone. I haven’t notice you complain about the basic operation..And I think upgrading is getting to be more common now. That 95 % mayby true with basic and feature phones, but not with smartphones..But you insist on comparing apples to whatever..

Third: I guess we just disagree. Like I said, I don’t mind, because I think it is a computer and I’m willing to take the small pain what it takes to live on the front lines.

I have used smartphones for three years and I know N95 is the real thing. For me anyway. You may disagree. You can even call me stupid.


JC wrote on May 4th, 2007 at 1:54 AM PST:

Another problem with these phones, at least in my opinion, is that they really don’t receive the lifetime support they could.

I’m willing to be that resources inside Nokia are being stripped from this phone as I type this, and being moved to work on the follow up to the N95, whenever that’s due out. It’s been my experience that Nokia does not really properly support their phones more than a few months they’re released.

Just once I’d like to see Nokia offer a S60 level upgrade (FP1 to FP2, and so on) for one of their phones. ‘Cos the smarter kids in the room know that it’s technically possible…


This is the admin speaking...
Eugenia wrote on May 4th, 2007 at 7:08 AM PST:

> I haven’t notice you complain about the basic operation

Then you don’t read carefully. Read my review on osnews too.


This is the admin speaking...
Eugenia wrote on May 4th, 2007 at 8:27 AM PST:

Even basic usage is problematic: the phone gets hot as hell after 20 minutes of talk. Anyways, as I said, read my review at osnews. You don’t seem to have read it.

Also remember, a product is evaluated for all its features, not only the basic ones. I GOT this phone BECAUSE of VoIP. Now, if grandma Lola does not want VoIP this is not my problem. I DO. And I need it to work 100% perfectly.


Henrikki wrote on May 4th, 2007 at 2:14 AM PST:

Read the review. Good work.

For VoIP I would choose something from the E-line on Nokia phones. they have the battery for longer Wi-Fi usage.

The E90 has gotten a nice reception at http://www.allaboutsymbian.com, but it quite big and heavy (210gr.).

But mayby if you have the N95 on a charger and use BT it’s handy that way?


Henrikki wrote on May 4th, 2007 at 8:22 AM PST:

I read quite carefully, but we may (yet again) have different meanings to “Basic operation”. For me it is talk and message functions (speak and sms).

BTW, I hope you have tested the new PC-Suite and Lifeblog PC-SW as well. These programs give a lot of people additional value.

Incidently: PC-Suite told me that an uppgrade to my N95 was avaibable when I connected the device to my PC (forgot to mention this earlier on the subject of uppgrades).


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