Archive for August 11th, 2009

I hate AT&T too

What the hell? Is this the worst day of my digital life?

I had enrolled for the “automatic refills” payment option with AT&T’s “Pay As You Go” plan last February. The auto-refill worked once in May, and when it was supposed to refill my account last week automatically, it DIDN’T!!!! What the hell is going on here? You setup the fucking thing to automatically refill $25 per 3 months, and it does that correctly once, and then it doesn’t??? How do you even make something like this work only once?

I will be calling them tomorrow morning, because right now they are closed (IMO, they should be having support people 24 hours a day, but hey).

Worst shit ever. I am really pissed off these last two days. Between Apple, AT&T, and Vegas crashing all the time on a time-critical project, I just feel that I want to head for the mountains and never come back to “civilization”. I hate its guts. I feel like when having PMS, times 100.

Update: AT&T doesn’t know what the hell happened. I show up as auto-refill on their computer, and then I am not. Their rep has no idea what happened, but I have my suspicions. Judging from their pay web site, I smell that they now require an SSN number to accept your credit card, while it wasn’t the deal before. The problem is, there are a lot of people in the US without SSN, because US has run out of supported numbers (US now gives SSNs to new residents only when it absolutely has to). AT&T never sent me an email, SMS, or called to let me know of the new requirements. They just stopped auto-refilling my account, while I thought they were doing so. And because of that, I lost all of my roll-over balance that my account had (about $14). Conspiracy theory anyone?